Quick answer
The official support channels are email at support@livble.com, the company's help center and the help options inside your resident portal or mobile app. Support hours are Monday to Friday, 8 AM to 6 PM ET. We are not Livble and can't access your account, so contact the company directly for anything about a split, a payment or your eligibility.
Livble contact options at a glance
| Channel | Best for | Details |
|---|---|---|
| Account issues, failed payments, disputes | support@livble.com | |
| Help Center | Fees, eligibility, how-to questions | intercom.help/livble |
| In the app or portal | Questions about a specific split | Help options in the mobile app or your resident portal |
| Support hours | Live replies | Monday to Friday, 8 AM to 6 PM ET |
We didn't find a phone number published in the company's own help center. Be careful with websites that list a phone number without linking to official pages, and never share your bank login or Social Security number with anyone who calls claiming to be the company.
What to have ready before you contact Livble
- The phone number you used to sign up, since that's how your account is identified
- The name of your resident portal and property
- The date and amount of the installment or split you're asking about
- Screenshots of any error or "can't split" message
Common issues and where to start
| Issue | Try this first | When to contact Livble |
|---|---|---|
| The split option is missing | Check the "can't split" messages and the rent window dates | If none of the listed reasons apply |
| An installment failed | Make sure your primary account has funds; failed payments are retried on following business days | If a $25 returned payment fee looks wrong |
| Rent hasn't posted to your ledger | Allow 1 to 3 business days for the bank transfer to clear | If it hasn't posted after 3 business days |
| Bank won't reconnect | Re-link through Plaid, or add another account you own | If the error continues for more than a day |
| You want to change a date | Move upcoming installments in the app (the first can't be moved) | If the app won't let you choose the date you need |
| Freezing or closing your account | The Help Center's Account & Bank Management section | To confirm any balance is fully repaid first |
If you can't make a payment
Reach out before the installment date, not after. The company says eligible residents with balances past the first 30 days may get extra repayment arrangements. A balance that's still open 45 days after your split adds a one-time $15 late fee, and missed payments can affect whether you can split rent in future months. Our guide to late and returned payment fees explains the costs.
How to escalate a complaint
Start with support by email and keep a record of your messages. If the issue isn't resolved, you can post a review on the company's Better Business Bureau profile, where the company replies to customers. For problems with a loan, the Consumer Financial Protection Bureau also accepts complaints at consumerfinance.gov.
Questions for LivbleLoans
We can help with questions about our guides or a loan request you sent through our site, but not with accounts held at the company. Reach us through our contact page. To check that Livble is a real, licensed company before you reach out, see who owns Livble and how it's licensed.
Frequently asked questions
What is Livble's customer service email?
The support email is support@livble.com. You can also use the help options inside your resident portal or the mobile app.
Does Livble have a customer service phone number?
We didn't find a phone number published in the company's own help center. Its listed support channels are email, the help center and in-app help.
What are Livble's support hours?
Support hours are listed as Monday to Friday, 8 AM to 6 PM ET.
How do I delete my Livble account?
The Account & Bank Management section of the help center covers freezing and deleting your account. Make sure any balance is fully repaid first.
Can LivbleLoans fix my Livble account?
No. LivbleLoans is not Livble and can't see or change your account, payments or eligibility. Contact the company directly for account help.